CX Leadership Without Burnout
Hi, I'm Delia - a Customer Experience leader turned coach and consultant. I help CX professionals and startups create systems that support people -not drain them.
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Experience That Matters
10+ Years in CX Leadership
Led Customer Experience and Customer Success teams at high-growth startups, managing teams of 30+ while building systems from scratch.
Program Development
Created comprehensive onboarding programs, voice-of-customer systems, and support flows that scale with business growth.
Resilience Expertise
Navigated burnout, imposter syndrome, and seemingly impossible expectations - now I share these lessons through coaching and consulting.
CX Clarity Coaching for Professionals
Identify Pain Points
Transform constant firefighting, excessive people-pleasing, and burnout into structured, strategic approaches.
Create Boundaries
Learn to set limits without guilt, prioritize what truly matters, and navigate perfectionism with confidence.
Develop Strategy
Step into strategic leadership with clear focus, energy-respecting plans, and support from someone who understands your challenges.
CX Reset Sprints for Startups
Comprehensive Audit
Complete evaluation of your CX flows including documentation, communications, CRM systems, and customer touchpoints.
Strategic Planning
Dedicated strategy call to unpack challenges and define priorities based on your unique business needs and customer feedback.
Action Plan Delivery
Receive a detailed Notion-based action plan featuring quick wins and sustainable long-term improvements.
The Why Behind My Work
Excellence without sustainability is just a countdown to collapse. A great customer experience shouldn't cost you your health.
Personal Experience
From believing my only value was in how hard I worked to discovering the cost of unsustainable excellence.
Balanced Approach
Helping others find the sweet spot between high performance and sustainable wellbeing.
Client Impact
Creating space for leaders to thrive with clarity, care, and capacity—without burning out.
Let's Connect
1:1
Coaching
Personalized support for CX professionals facing burnout or seeking strategic growth
2-4
Week Sprints
Focused consulting to transform your startup's customer experience systems
10+
Years Experience
Bringing deep industry knowledge to every client engagement
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